Remote working considered


Computer Science & IT


Intermediate / Experienced


51 – 200 employees

We pride ourselves on empowering our people, providing real value to our clients by delivering sustainable software solutions with long lasting benefits. We place personal growth and development at the heart of our business, and we give our people the autonomy to own their role and be an expert in their field.

As a User Researcher you would be part of the User Centred Design service, alongside our growing team of Content, UX and Interaction Designers and User Researchers. You’ll work closely with them to up-skill and share your expertise as a UCD consultant.

Skills we’re looking for:

Research skills

•    plan research approaches

•    produce the required documentation and materials for research activity, including discussion guides and consent forms

•    recruit participants in line with GDPR and MRS guidelines

•    use a range of research methods: interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, diary studies, eye tracking, A/B testing, analytics

•    conduct analysis to identify key themes, user needs, business needs and personas

•    produce user research deliverables like personas and journey maps

•    make sure your research is inclusive and includes people with disabilities and those who need support to use digital services 

Stakeholder management

•    build relationships with clients

•    persuade stakeholders of the importance of research to a project


•    work in a multidisciplinary team

•    encourage teammates to shadow and take part in research

Delivery focus

•    understand Agile processes

•    work comfortably in a dynamic and evolving environment

Qualities we’re looking for

As a consultant, you’re:

•    naturally curious and able to champion your own learning and development

•    an advocate for user-centred design

•    respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design

•    proactive and will take the initiative rather than to see a problem and ignore it

•    keen to share your knowledge and experience